? Warden Call Engineer

? Location: Field-Based — Covering the Corridor Between Birmingham & London
? Employment Type: Full-Time | Permanent
? Salary Range: £30,000 – £42,000 (Dependent on Experience) + Overtime + Company Vehicle + Benefits
? Working Hours: 40 Hours per Week + Participation in Out-of-Hours Rota

About the Role

My client, a leading provider of integrated life safety and security systems, is seeking an experienced and technically capable Warden Call Engineer to join their dynamic engineering team. With a growing portfolio of contracts in care homes, sheltered housing, and supported living facilities across the Midlands and South East, this is a fantastic opportunity for a field-based engineer to join a forward-thinking business with a strong reputation for service quality and technical excellence.

This role would ideally suit an engineer based anywhere between Birmingham and London, with flexibility to travel across the region.

Key Responsibilities

• Installation, Service & Maintenance:
  Carry out installation, testing, commissioning, servicing, and fault diagnosis of warden call and telecare systems, including both legacy analogue and newer IP-based technologies.

• Reactive & Planned Maintenance:
  Attend reactive callouts and complete scheduled PPMs to ensure systems are compliant, safe, and fully operational in accordance with client SLAs.

• Technical Proficiency:
  Work with systems from leading manufacturers including Tunstall, Jontek, Chubb, Aid Call, Courtney Thorne, and others. Configure and program control panels and devices to meet client requirements.

• Compliance & Documentation:
  Ensure all works are completed in line with BS5839, BS8601, and manufacturer guidelines. Maintain accurate job sheets and service records via the company’s digital job management platform.

• Customer Interaction:
  Liaise directly with care home managers, facilities teams, housing associations, and vulnerable end users in a professional and courteous manner. Deliver solutions with minimal disruption to daily operations.

• Team Collaboration & On-Call Support:
  Participate in a shared on-call rota for emergency breakdown support and offer remote or phone-based diagnostics as needed.

Essential Skills & Experience

• Minimum 2 years' experience servicing or installing warden call, nurse call, or telecare systems

• Proven ability to diagnose faults and perform corrective actions independently

• Familiarity with Tunstall, Jontek, or Courtney Thorne systems (or similar)

• Full, clean UK Driving Licence

• ECS/CSCS card or willingness to obtain

• Strong customer service and communication skills

• Basic IT literacy — comfortable using mobile job management software and basic networked systems

Desirable (But Not Essential)

• Experience working with IP-based life safety systems

• Understanding of access control, door entry, or CCTV systems

• City & Guilds, NVQ Level 3 or equivalent in Electrical or Electronic Engineering

• Experience working in live care environments or with vulnerable service users

What’s on Offer

• ? Competitive Salary: £28,000 – £35,000 (depending on experience)

• ? Company Vehicle: Fully expensed van

• ? Tools & Equipment: Mobile phone, laptop/tablet, tools, and uniform provided

• ? Overtime & On-Call Allowance: Paid generously, with regular earning potential beyond base salary

• ? Training & Development: Ongoing manufacturer and compliance training; clear progression path

• ? 25 Days Holiday + Bank Holidays

• ? Pension Scheme, Life Insurance & Additional Benefits Package

• ? A supportive and safety-conscious culture that values engineering excellence

About My Client

My client is a rapidly expanding systems integrator and service provider specialising in fire, security, and life safety solutions. With a strong technical backbone and a growing reputation across the UK social housing and care sectors, they are committed to innovation, reliability, and delivering exceptional customer care.

This is an excellent opportunity to join a stable, values-led organisation with real room for growth.

? How to Apply

To apply, please send your CV and a brief cover note outlining your experience and availability to:
jack.bennett@westwood-recruitment.com

Alternatively, feel free to reach out via LinkedIn or call for a confidential conversation.